Non Payment Process

Where payment has not been made within 24 hours of an appointment we undertake a non payment process consisting of 4 stages:

• Stage 1 - payment reminder issued.

• Stage 2 - second payment reminder issued. At this point any future bookings will be cancelled and no further bookings will be accepted until payment has been made in full. Once a patient’s account has been settled future bookings will be accepted however all future bookings will require payment in advance*.

• Stage 3 - final payment reminder issued. At this stage patients will be given a final opportunity to settle any outstanding invoices and will be advised of a date when county court proceedings will be submitted if payment is not made.

• Stage 4 - filing of county court documents. If payment has not been made by the date advised in the stage 3 then county court documents will be filed. If county court documents are filed then following additional costs will be added to the outstanding amount

  • Interest (payable at a rate of 8%)

  • Court fees

If a patient is unable to pay due to financial difficulties then an instalment plan can be arranged so that the amount owed can be paid by standing order over a maximum period of 6 months

*Payment in advance. If a patient does not settle their account on the first payment reminder and a second payment reminder is issued from that point on any future bookings made by that patient will require payment in full a minimum of 48 hours before their appointment. If payment is note made 48 hours prior to their appointment their appointment will be automatically cancelled.